Casual Dining Concept Analysis Assignment (Hospitality industry management)
– What am I looking for?
– Reportive and Interpretative
– Gut level Readings (in the pdf electronic files resources)
– Sequence of the Customer Experience
A. Background Information
B. Phone call
D. outside of restaurant
E. Lobby/ Foyer
1. Lobby 2. Greeting 3. Waiting Area
F. Dining Room
G. Tabletop Appointment
1. silverware 2. Dishware 3. Glassware
H. Food and Beverage
I. Quanlity of Service
There are faxes for this order.
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