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Assignment Questions

Casual Dining Concept Analysis Assignment

Casual Dining Concept Analysis Assignment (Hospitality industry management)
– What am I looking for?
– Reportive and Interpretative
– Gut level Readings (in the pdf electronic files resources)
– Sequence of the Customer Experience
A. Background Information
B. Phone call
C. Location
D. outside of restaurant
E. Lobby/ Foyer
1. Lobby 2. Greeting 3. Waiting Area
F. Dining Room
G. Tabletop Appointment
1. silverware 2. Dishware 3. Glassware
H. Food and Beverage
I. Quanlity of Service

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