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Assignment Questions

Report on Certification

The “REPORT” should be divided into two parts as follows:

In Part One: Provide an introduction to the role of accreditation/certification in hospitality. What types of accreditation/certification schemes are available in this sector? Are they performance or process based? Consider the reasons for applying these schemes – what are the costs and benefits of such a scheme to business?

In Part Two: In a country of interest to you, pick an example of a hospitality or tourism accreditation/certification scheme and reflect on the application of this scheme; its past and present situation, whether it is likely to expand and what have been its major strengths and weaknesses?

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