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Assignment Questions

Union Management and Employee Relations

In a 4 page paper answer the following question

How can complaint systems be designed and implemented to be fair?

Franklin, D. (2000). Talk to me. Credit Union Management, 23 (10), 42-45.

Hirschman, C. (2003). Someone to listen. HRMagazine, 48 (1), 46-51.

Hendriks, E. (2000). Do more than open doors. HRMagazine, 45 (6), 171-176.

Keppler, M. J. (2003). The EEOC’s alternative dispute resolution program: A more civil approach. Review of Business, 24 (1), 38-42.

Lilienthal, P. (2002). If you give your employees a voice, do you listen? The Journal for Quality and Participation, 25 (3), 38-41.

Pollock, T. (2004). Dealing with Employee Complaints. Products Finishing, 68 (7), 8-10.

Harlos, K. P. (2001). When organizational voice systems fail: More on the deaf-ear syndrome. The Journal of Applied Behavioral Science, 37 (3), 324-342.

Kassing, J.W. & Armstrong, T. A. (2002). Someone’s going to hear about this.Management Communication Quarterly, 16 (1), 39-65.

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